Frequently Asked Questions

Updated on March 28th, 2025

1. What is the return policy?

At Monos Luggage, we have a 30-day return policy. If you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of purchase. Please note that you must contact us first to initiate the return process.

2. What are the conditions for a return?

In order to be eligible for a return at Monos Luggage, the following conditions must be met:

  • You must contact us first to initiate the return.
  • The item must not be damaged or defective by you.
  • The return must be requested within 30 days of purchase.
  • The product must be new and resold in its original condition.
  • You must have a valid reason for the return.

3. How do I request a return?

To request a return from Monos Luggage, please contact us and provide the following information:

  • Order number
  • Proof of purchase
  • Brief description of the reason for the return

Our return department will carefully review your request and provide further instructions.

4. How long does it take to process a refund?

Please allow up to 7 business days for refunds to be processed after we receive your returned products. Depending on your bank, it may take some time for the refund to appear in your account.

5. Do you offer exchanges?

Yes, we offer exchanges. However, if the exchange product is not available in stock, you may need to wait for restocking or request a refund.

6. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will take immediate action to resolve the issue.

7. What is the shipping method?

We offer Express Delivery on all orders!

8. Do you ship internationally?

No, we currently only ship within the US.

9. How can I track my order?

Once your product is shipped, you will receive tracking information via email. You can also track your order on our Order Tracking page. Please allow up to 24 hours for the tracking information to be updated.

10. Can I cancel my order?

You can cancel your order if the products have not yet shipped. Once the products are in transit, we cannot accept any cancellation requests.

11. How can I contact customer support?

You can reach our customer support team by live chat or email at contact@monos-luggage.shop

 Our address is Ave S, New York, NY 10003, USA